Return and Refund Policy
Last updated: 07/20/2023
This Return and Refund Policy outlines the terms and procedures for returns and refunds for products purchased from Dreams Driven LLC. By making a purchase from our online shop, you agree to the terms specified below.
Terms of Return:
For products purchased from our online shop, you have a period of 7 days from the date of product delivery to initiate a return. Products installed at our store may come with extended warranties of 30 days or more, depending on the specific services provided.
State of Return:
Products being returned must be in brand new condition and must be our own product, not mixed with or returned alongside products from other manufacturers. All our products are internally marked and recorded with serial numbers for accurate identification and return purposes.
Reasons for Return:
You may initiate a return for the following reasons:
If the return is due to a customer error (e.g., wrong items purchased), the shipping charges associated with the original purchase will be deducted from the refund amount.
Process for Return:
To initiate a return, please follow these steps:
Refund Process:
Upon receiving the returned item and verifying its condition, we will process your refund. The refund will be issued to the original form of payment (credit card) used for the purchase. Please allow a reasonable processing time for the refund to appear in your account, which may vary depending on your financial institution.
Contact Details:
If you have any questions, concerns, or need assistance with the return and refund process, please contact us at:
Please note that this policy applies only to purchases made directly from our online shop or our store. For products purchased from third-party retailers, please refer to their respective return and refund policies.
By making a purchase from Dreams Driven LLC, you acknowledge that you have read, understood, and agreed to the terms of this Return and Refund Policy.